RETURNS AND EXCHANGES
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Convenient, Easy and Hassle Free.
We have a priority aim to enhance the experience of our valuable customers. We want you to be completely happy with your purchase and strive to deliver the best products possible. If, for some reason, you are not satisfied with your purchase, you may return it for an exchange or refund using the process below
Returns Policy:
· Any Product/item can be returned or exchanged if it is incorrect/ incomplete or defective/ damaged within 3 days after delivery.
· DXPMart.com reserves the right to reject a return request found misusing of our generous returns policy or a product received with missing tags and other components.
Conditions for Return or Exchange:
· The Product must be like in same condition as delivered, Unworn, unwashed and without any flaws.
· The product must include the original tags, with original packaging.
· Your item needs to have the receipt, order number or proof of purchase.
· Any items that are on discounted prices are non-exchangeable and non-returnable.
Procedure for Returns or Exchange.
You can return your product easily through using these mediums mentioned below:
1. Via Help Line
You can call our customer services department on this number +971 55 197 7275 you can take help from our customer support agent for details.
2. Via Email
You can email us through our email address info@dxbmart.com
Note: Please include the following information while contact us through any medium
- Order Number.
- Phone number/Email id.
- Video or photo of the faulty product.
Shipment Method for Return or Exchange
Once you have created your return request as described above, our customer care team will guide you to ship the product/item back to origin. Depending on the situation, you will either take your product / item to nearest drop-off point or wait for the collection by our pick-up service. Our pick-up service is only available in selected areas. It may take 3 – 4 working days for your return shipment to arrive on origin.
Refunds or Exchange Policy.
Once we receive your item at origin, we will notify you on the status of your refund or exchange after inspecting the item. Although it depends on the criteria of product and your choice, the product is refundable or exchangeable.
Refunds
Once your return is approved, we will initiate a refund to your preferred payment method within 48 hours.
Exchange
Transit time for the Exchange shipment is same as our standard delivery time (3 to 5 Business days) from the time exchange is shipped. You will be entitled to get an exchange of an equal value as your original order.
Thank you for being with us!
